30-Day Money Back Guarantee We want you to be fully satisfied with your product purchase.  If for any reason a product does not meet your expectations, simply return it to us (after obtaining an RMA number) within 30 days from the purchase date and we’ll send you a full product refund.  This guarantee applies to products ordered from www.truelightonline.org.  Shipping and handling is not refundable. Return Instructions A Return Merchandise Authorization (RMA) number must be issued prior to returning your product(s).  To obtain you RMA number, please call (303) 375-0754 to speak with a customer service representative. Open Box Products Return Policy Customers may return Open Box Products only if it is defective or damaged during shipment and the customer has obtained an RMA number during the 30 day period following date of shipment. Refunds Refunds will be issued in the same form of the original payment.  You will be notified via e-mail of your refund once it’s received and processed.  Please note that it takes 10-15 business days to process your refund. Exchanges If you received an item and need to exchange it for the same or different item, you must obtain an RMA number within 30 days from the purchase date, and return the original item.  You will be refunded your original purchase price (shipping and handling is not refundable) once we receive the original item.  You may place an order for the new item you wish to purchase.  You do not have to wait for us to receive the original item purchased before placing the new order.  Please note that it takes 10-15 business days to process returns once we receive them.